Effective Date: [2025/09/30]

Link (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when making use of our pharmacy services, promotions, and related offerings.

1. Information We Collect

We may collect and process the following types of information:

• Personal details such as your name, contact information, and medical aid membership number when you engage with our services.

• Health-related information where required to provide pharmacy services or assist with your medical aid benefits.

• Transaction data relating to purchases, participation in Super Saver promotions, and use of our brand products.

• Communication data such as queries, feedback, or information you provide when contacting us.

2. How We Use Your Information

We process your personal information for the following purposes:

• To provide traditional pharmacy services.

• To help you maximize the benefits of your medical aid funds.

• To offer cost-saving opportunities, including our monthly Super Saver promotions.

• To keep you informed about products, promotions, and services that may be of interest (with your consent where required).

• To comply with applicable laws and regulations.

3. Sharing Your Information

We will not sell or rent your personal information. We may share information only:

• With medical aid providers or healthcare professionals, strictly for service-related purposes.

• With trusted service providers who assist us in delivering our services, under confidentiality obligations.

• When required by law, regulation, or legal process.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

5. Your Rights

In line with applicable privacy laws (including the Protection of Personal Information Act, 2013 “POPIA”):

• You may request access to the personal information we hold about you.

• You may ask us to correct or update inaccurate information.

• You may request that we delete certain personal information, subject to legal retention requirements.

• You may opt out of receiving marketing communications at any time.

6. Data Retention

We will keep your personal information only for as long as it is necessary to provide our services and comply with legal or regulatory obligations.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available.